App outages leave Tesla owners stranded and unable to start their vehicles | MCU Times

App outages leave Tesla owners stranded and unable to start their vehicles

What just happened? Tesla owners around the world found themselves unable to connect to their vehicles from the mobile app on Friday. Originally reported in the US and Canada, reports of the fallout from the mobile app quickly spread across the globe to other owners in the company’s European and Asian markets. The outage followed closely following an upgrade to the company’s mobile application, although no connection has been found between the two at this time.

The Tesla app allows owners to start their vehicle, access various vehicle inspections, schedule maintenance or assistance, and manage vehicle charging. Any inability to access the app can result in major inconvenience, potentially leaving the unprepared owner stranded until the connection is restored. Tesla owners can also carry the vehicle’s key card or key tag to ensure they can access the vehicle at any time, regardless of app status.

According to one report of Electrek, the connection problem continued to gain traction as Friday afternoon progressed. A Twitter user and EV reporter from Seoul, South Korea, @hohocho, Tesla and Musk tweeted directly regarding the error message received when trying to connect to their vehicle:

After hundreds of likes and retweets, Cho received a response directly from Elon Musk, who personally investigated the matter. Tesla’s CEO responded immediately, saying the company had identified the cause of the problem and restored functionality.

In addition to carrying the vehicle’s key card / key tag, Tesla owners can plan ahead of this type of app accessibility by taking steps to ensure that their phone can still be used as a key via the car’s Bluetooth connection.

The crash is not the first time Tesla owners have experienced an issue affecting access to their app and vehicles. In September 2020, the company’s internal and external servers were broken down for several hours, preventing everything from order fulfillment to vehicle access.

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