Help Desk Technical Support Manager


Type:
Full-Time

Posted:
11/18/2021

Application Due:
Open Until Filled

Category:

Other IT;
+1

St. Thomas Aquinas College invites applications for the position of Help Desk Technical Support Manager. The person hired for this
position will report to the Director of Computer Information Services. The incumbent will provide direct technical support to the College
community with the help of a technical support team. Responsibilities will include answering queries on technical issues, investigating and
resolving issues on the delivery, configuration, set up, maintenance and troubleshooting of all computer systems and hardware. This position
is also proactive in recommending solutions by tracking and analyzing ongoing issues. 

Qualifications

  • College degree in Information Science or Computer Science; or equivalent work experience.
  • 3 to 4 years of experience in help
    desk technical support.
  • 1 to 2 years’ experience managing a staff.
  • IT/MCSE certification is preferred.

Skills and Abilities

  • Basic principles of network security and access control.
  • Proficient in Google
    Workspace, Microsoft Windows Server and Workstation, Office 365.
  • Knowledge of Dialpad, VOIP systems.
  • The operation and
    application of a wide variety of computer applications such as database management, communications and spreadsheets.
  • Methods and
    equipment used to troubleshoot equipment and basic network malfunctions.
  • Excellent verbal and written communication skills.
  • Detail-oriented with superb customer service skills.

Application

Please send the following
materials electronically to Mr. Sunny Anthwal, Director of Computer and Information Systems, St. Thomas Aquinas College at sunny@stac.edu: a cover letter addressing the applicant’s credentials
and experience as they relate to the position; complete employment application; curriculum vitae; and names, email addresses and contact
information for three professional references. Applications will be considered until the position is filled.


St. Thomas Aquinas College does not discriminate in its educational programs, activities or employment practices based on race, color, national origin, sex, sexual orientation or expression, disability, age, religion, ancestry, genetic information, marital status, veteran status or any other legally-protected category. Announcement of this policy is in accordance with State and with Federal law, including Title VI and Title VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination in Employment Act of 1967 and the Americans with Disabilities Act of 1990.
For more information, please contact:
EEO, Section 504/ADA and Title IX Compliance Officer
125 Route 340, Sparkill, NY 10976
845-398-4044



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