Business Service Center Manager - HigherEdJobs | MCU Times

Business Service Center Manager – HigherEdJobs

Business Service Center Manager

Location: San Antonio, TX
Job ID: 6921
Full/Part Time: Full Time

Org Marketing Statement
The University of Texas at San
Antonio is a Hispanic Serving University specializing in cyber, health, fundamental futures, and social-economic development. With more than
34,000 students, it is the largest university in the San Antonio metropolitan region. UTSA advances knowledge through research and
discovery, teaching and learning, community engagement and public service. The university embraces multicultural traditions and serves as a
center for intellectual and creative resources as well as a catalyst for socioeconomic development and the commercialization of intellectual
property-for Texas, the nation and the world. Learn more online, on UTSA Today or on Twitter, Instagram, Facebook, YouTube or LinkedIn.

UTSA is situated in a global city that has been a crossroads of peoples and
cultures for centuries, values diversity and inclusion in all aspects of university life. As an institution expressly founded to advance
the education of Mexican Americans and other underserved communities, our university is committed to ending generations of discrimination
and inequity. UTSA, a premier public research university, fosters academic excellence through a community of dialogue, discovery and
innovation that embraces the uniqueness of each voice.

Posting End Date
Applications will be accepted through 11:59 PM
CDT on 12/31/2021. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified
applications have been received.

Salary Range: Up to $60,000/Annualized, commensurate with education, experience
and qualifications

Hours per Week
Exempt Position: 40 hours per week.

Required Application Materials

Resume is required.
Cover Letter is required.

Purpose of Position
Directly oversee the Business Service Center
day-to-day operations. Assist the Director with overall operational aspects of the center and unit projects.


  • To provide professional management advisory services, technical and business assistance services to small businesses
    and start-ups. Assist the Director with overall operational aspects of the center and program.
  • Manages the day-to-day operations
    of the Business Center. Oversees the completion, accuracy and timeliness of a variety of complex, business transactions to include a
    combination of accounting (posting/reconciling), budget development and monitoring, personnel and payroll transactions, purchasing, records
    management and other related area
  • Provides training to the Business Center Specialists and supervises student assistants.
    Training includes various business transactions such as: accounting, purchasing and procurement, travel, and reconciliation of accounts.
    Establishes clear expectations from Business Center staff and prepares annual staff performance evaluations to identify strengths and
    improvement opportunities.
  • Establishes system of controls for business process management systems and develops procedures to
    improve existing systems; establishes business process management methods for capturing, defining, analyzing, and streamlining business
    processes for better delivery of administrative services, data flows, approvals, feedback loops, internal controls, and process execution.
  • Ensures documentation and accuracy of business processes, controls that are effective, efficient and protect data integrity.
    Coordinates with appropriate functional leads to implement processes which improve data integration and processes improvements across all
    functional areas.
  • Ensures monthly financial reports for Department Managers are reconciled and are compliant with university
  • Participates in the implementation of goals, policies, priorities, and procedures related to business process
    management regarding resource allocation, human resources modeling, and coordination of people and resources; communicates and coordinates
    policies, practices, and procedures with department managers, vendors, reporting agencies, clients, and other customers.

  • Identifies and resolves issues, concerns, discrepancies, problems and inconsistencies, determining appropriate corrective procedures.
  • Maintains a high degree of confidentiality and ensures safety of all confidential and sensitive information this position is privy to.
  • Acts as liaison between departments and internal or external customers; interacts with clients by telephone, electronically or
    face to face to identify and support their transactional needs/requirements; proactively engages customers through reporting and personal
    responses; obtains, researches and evaluates all relevant information to handle inquiries and complaints; responds promptly to customer
    inquiries/requests; handles and resolves customer complaints; elevates unresolved issues to the appropriate resources; manages client
    expectations and provides consistent client updates; keeps records of client interactions, transactions, and actions taken; communicates
    and coordinates with internal departments as needed to resolve client issues.
  • Complete special projects and assignments as needed.

Required Qualifications

  • Bachelor’s degree from an accredited institution any field of study.
  • Five years
    of experience in one or more of the following areas: human resources, financial reporting, purchasing and travel.
  • Two years of
    experience supervising full time staff.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal
  • Tact, diplomacy and judgement necessary in dealing with others
  • Must be detail oriented and able to take
    initiative and work independently.
  • Knowledge of personal computers and standard office equipment. Microsoft Office Suite and
    financial software and/or systems.

Preferred Qualifications

  • Masters MBA from an accredited institution in Business
    Administration Management.
  • Two (2) years of related professional experience in business management; previous experience in
    management of projects or programs.
  • Experience in financial and human resource processes in higher education.
  • Ability to
    understand and solve complex problems; demonstrated leadership; ability to work effectively in groups.
  • Experience with an
    electronic application recruiting system; experience with PeopleSoft and eForms; experience with Rowdy Exchange and

Working Conditions
This position will be primarily located:

On Campus: Primary work location
will be on campus

Additional Information

  • UTSA is a tobacco free campus.
  • This is a security sensitive
    position. Employment is contingent upon a successful background check.
  • Applicants selected must be able to show proof of
    eligibility to work in the United States by time of hire.

EO/AA Statement
As an equal employment opportunity and
affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity
for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or
genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government
requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses
are accessible to persons with disa

To view the full job posting and apply for this position, go to


The University of Texas at San Antonio is an equal opportunity/affirmative action employer, women and minorities are encouraged to apply. The UTSA campus is accessible to persons with disabilities.

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