Director, Financial Aid and Veterans Services


Director, Financial Aid and Veterans Services

Southwestern Community College District

Work Site: 900 Otay Lakes Road, Chula Vista, CA 91910

Department: Financial Aid

District Values
Incumbents in District positions are expected to exhibit an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, gender identity, sexual orientation, and ethnic backgrounds of community college students, and employees, including those with physical or learning disabilities, and successfully foster and support an inclusive educational and employment environment.

Under general direction, plans, organizes, and manages all functions of the District’s comprehensive Financial Aid and Veterans Services programs; authorizes aid packages and assures compliance with federal, state and institutional program requirements and regulations; implements systems that support efficient service delivery and effective audit trails; oversees operation of the Veterans’ Resource Center, creates and enforces District policy and procedures for federal and state regulations in Financial Aid and Veterans Services; and performs related work as required. REPRESENTATIVE DUTIES:

  1. Plans, oversees, and directs the District’s comprehensive federal and state financial aid and Veterans Administration (VA) Educational Benefits programs and the Veterans’ Resource Center; manages and participates in the development and implementation of District goals, objectives, and priorities for assigned programs.
  2. Monitors legal and fiscal liability to the District in all aspects of financial aid program management; interprets federal and state laws, the Family Educational Rights and Privacy Act, and the California Education Code.
  3. Develops, implements, and evaluates policies and procedures for the administration of financial aid, scholarships and veterans’ services programs; maintains program quality and integrity, and defines program goals and philosophies.
  4. Supervises the certification of VA Educational Benefits to assure compliance with state and federal regulations for veteran students and their dependents.
  5. Plans, organizes and directs the activities of the Veterans’ Resource Center; assumes responsibility for providing a safe, welcoming space for the veteran and military student population; ensures opportunities for peer-to-peer support for academics, wellness, mentoring, and social networking through active participation in campus and local communities; coordinates resources to provide assistance with academic counseling, disability accommodations, financial aid, scholarships, veteran benefits information, and additional referrals to District, local, state and federal resources and services to support student completion and success.
  6. Manages the compiling, monitoring, evaluating, analyzing, and verifying of data related to the District’s population of eligible and awarded students, including mandated federal, state, and institutional reporting; utilizes applicable integrated database systems and external federal and state software systems; maintains and updates Program Participation Agreement, as required.
  7. Manages the development and enhancement of data processing systems and software applications and the resolution of problems with existing systems in collaboration with Institutional Technology staff.
  8. Performs ongoing review of statements, policies, and procedures related to Financial Aid in catalog; develops, revises, and implements as needed to maintain compliance with District, state, and federal requirements; advises administration, faculty, and staff of need for change in current policies.
  9. Participates in the selection of new staff; trains, motivates, and evaluates assigned staff; provides or coordinates staff training; coaches staff toward improved performance; recommends and implements discipline and termination procedures.
  10. Serves as a liaison to and coordinates with other District departments and Higher Education Centers to assure timely processing and tracking of Financial Aid and Veterans Services and to disseminate information; negotiates and resolves sensitive and controversial issues within the programs; analyzes and resolves conflicts with individual student issues.
  11. Plans, develops, organizes and directs District outreach activities related to financial aid, scholarships and veterans’ programs to students, staff, faculty, outside educational institutions and community organizations; provides financial aid information to feeder high schools, adult schools, and community agencies; oversees and participates in the development of publications and program information using various modes of communication; participates in a variety of committees.
  12. Performs related duties as assigned.

Knowledge and Abilities:

  • Administrative principles and practices, including goal setting, budget development, program development, implementation, and evaluation.
  • Principles, practices, and techniques of financial aid programs and veterans services.
  • Applicable federal, state, local, and District laws, regulations, ordinances, policies, and procedures relevant to assigned programs, projects, and operations.
  • Operations, services, and activities of a comprehensive financial aid program and campus scholarship program.
  • Operations, services, and activities of a Veterans Services program and Veterans Resource Center.
  • Confidentiality and security regulations relevant to student records.
  • Financial aid, scholarships, and veteran services information and research resources.
  • Contemporary issues of inclusion, social justice, diversity, access, and equity as related to higher education.
  • Methods and techniques for the development of presentations, business correspondence, research and reporting, and information distribution.
  • Modern office practices, procedures, technology, and computer equipment and applications, including word processing, database, and spreadsheet applications.
  • English usage, spelling, vocabulary, grammar, and punctuation.
  • Techniques for effectively representing the District in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
  • Techniques for providing a high level of customer service by effectively interacting with students, staff, faculty, representatives of outside organizations, and members of the public, including individuals of diverse academic, socioeconomic, ethnic, religious, and cultural backgrounds, physical ability, and sexual orientation.


  • Develop and monitor budgets and effectively utilize resources.
  • Interpret, apply, explain, and ensure compliance with applicable federal, state, local, and District laws, regulations, ordinances, policies, and procedures.
  • Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
  • Effectively administer a variety of financial aid programs, projects, and administrative activities.
  • Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
  • Gather and analyze data, evaluate alternatives, and make sound recommendations.
  • Coordinate program reviews and organize complex documentation for program audits.
  • Maintain accurate databases, records, and files.
  • Effectively manage priorities in complex and diverse operational units.
  • Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
  • Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
  • Understand scope of authority in making independent decisions.
  • Use tact, initiative, prudence, ethics, and independent judgment within general policy, procedural, and legal guidelines.
  • Resolve sensitive issues through the use of mediation and conflict resolution skills.
  • Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:
Any combination of training and experience which would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to bachelors degree from an accredited college or university with major coursework in business administration, public administration, or a related field AND Five (5) years of progressively responsible experience in higher education administration, including three (3) years of experience in Financial Aid administration.

Minimum Qualifications: (Faculty and Academic Administrator Positions Only)

Desirable Qualifications:

Range 40, Steps 1-5, $9,850.75-$11,973.67 per month plus additional $2,090.00 annual stipend for earned Doctorate Degree. An excellent benefits package which includes medical, vision, dental, retirement, vacation, generous sick leave package, and life insurance is available for the employee and eligible dependents. This position is a classified exempt position in accordance with the Fair Labor Standard Act and California Education Code Section 88020. The employee holding this position is not eligible for overtime compensation.

Start Date

As soon as the successful candidate is identified and following the subsequent governing board approval.

Screening Deadline
All application materials must be received on-line at Position is open until filled. Applications received by the first screening deadline of 11:59 p.m. on Friday, December 31, 2021 are guaranteed to be reviewed by the selection committee. Any application received after the deadline is not guaranteed a review. Extended deadline date of11:59 p.m. on Friday, January 28, 2022.

Work Schedule:
Monday-Friday: 8:00 a.m.-5:00 p.m. (Approximately). Work schedule may be adjusted to meet the needs of the department.Successful candidate may be assigned to any of the campus sites (Chula Vista, National City, Otay Mesa, and/or San Ysidro).

Additional Information:
We regret we are unable to accept faxed, e-mailed, mailed, or hand delivered application materials. Only complete application materials submitted through SWC online system will be accepted. To complete and submit your application for this position, please visit our online employment website at All required information must be submitted online before the review date and time indicated on the job posting.

A confirmation number will be assigned if your application packet has been successfully submitted. Assistance with the online application process is available through the Human Resources Office at 900 Otay Lakes Road, Chula Vista, CA 91910; telephone: (619) 482-6395 or e-mail to

It is the sole responsibility of the applicant to ensure that all application materials are received by the review deadline date. A separate, complete application packet is required for each position for which you are applying for. All materials included in your application packet become District property, will not be returned, will not be copied, and will be considered for this opening only.

Candidates selected for employment with Southwestern Community College District must be fingerprinted by an electronic fingerprinting service (i.e. LiveScan) within 10 days of employment; provide clearance of tuberculosis (dated within the past 4 years and renewed every four years as a condition of continued employment) within 60 days of employment; provide proof of eligibility to work in the United States.

In addition to the above, for Faculty/Administrator positions (only), successful candidate must submit official (sealed) college transcripts confirming date degree conferred and/or a valid CA Community College Credential.

Reasonable accommodations will be provided to candidates with verified disabilities. Accommodation requests should be made at the time the interview appointment is scheduled.

As an Equal Opportunity Employer and in compliance with the Americans with Disabilities Act, Southwestern Community College District will make reasonable accommodations for individuals with disabilities.

The Southwestern Community College District shall not discriminate against any person in employment or in any program affiliated with the District on the basis of age, ancestry, color, ethnic group identification, national origin, religion, race, sex, sexual orientation, physical or mental disability, veteran status, or on the basis of these perceived characteristics, or based on association with a person or group with one or more of these actual or perceived characteristics.

Notice of Availability of the Annual Security Report – Southwestern College is committed to assisting all members of the community in providing for their own safety and security. The Annual Security Report is available on the SWCPD website at

If you would like to receive a hard copy of the Annual Security Report, which contains this information, you can stop by the SWC College Police Department or you can request that a copy be mailed to you by calling (619) 482-6390.

The report contains information regarding campus security and personal safety including topics such as: crime prevention; public safety authority; crime reporting policies; programs to prevent dating violence, domestic violence, sexual assault, and stalking; the procedures the College will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by the College or a recognized student organization; and on public property within, or immediately adjacent to and accessible from the campus.

This information is required by law and is provided by the SWC College Police Department.

Drug and Alcohol Abuse Prevention Plan (DAAPP) – More information about the DAAPP, including the Drug Free Environment and Drug Prevention Program Policy and Procedure and Biennial report can be found in the Health and Safety Section of the campus Consumer Information page (

To apply, visit:


An Equal Employment Opportunity Employer. Qualified minorities, women and members of other protected groups are encouraged to apply.

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