Equipment and staffing issues prevented Boston Market in Rancho Cucamonga from fulfilling the site’s prepaid Thanksgiving Day orders, spokesman Slaton Smith said in an email Friday, Nov. 26.
Customers who showed up at the Foothill Boulevard restaurant on Thursday to pick up their prepaid holiday meals found a sign on the front door that read, “No employees show up today … we are unable to fulfill orders! We are bored of the!”
Company officials have contacted those affected to explain the situation, Smith wrote.
These guests will receive refunds and free meal coupons, Smith added.
“This year, Boston Market successfully provided over 100,000 families with delicious Thanksgiving Day meals professionally served by our hard-working teams across the country,” Smith wrote. “We are disappointed when even a family is not 100% satisfied and deeply apologize and apologize to our guests who were affected by the development at the Rancho Cucamonga location.”
While the Rancho Cucamonga location was not open Friday due to staff issues, Smith said the Boston Markets management team walked into the restaurant and fulfilled the day’s pre-orders.
Some were delivered by hand to customers’ homes, Smith added.
“We continue to work hard to open this restaurant as soon as possible,” Smith concluded. “These are trying times for all of us in the hospitality industry, and we at Boston Market will do our best to keep serving our loyal guests high quality meals.”
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