Internal Partnership Manager – HigherEdJobs


Requisition Number: PRN28994B

FLSA Code: Administrative

Patient Sensitive Job
Code?:
No

Standard Hours per Week: 40

Full Time or Part Time?: Full Time

Shift: Day

Work Schedule Summary: Monday through Friday; 8:00 am to 5:00 pm

Occasional
nights and weekends maybe required

VP Area: Academic Affairs

Department: 02202 – Academic &
Professional Prgms

Location: Campus

City: Salt Lake City, UT

Pay Rate
Range:
$48,000 – $58,000

Open Until Filled: No

Job Summary

Under minimal
supervision, responsible for organizing, and controlling a portfolio of internal university partners and managing projects pertaining to the
development and delivery of new and existing online programs. This person acts as a catalyst between University Connected Learning and its
internal customers and staff to ensure continuity and quality of service and care. This position works as part of the Academic and
Professional Programs team.

HYBRID WORK OPPORTUNITY: Employees must reside in the state of Utah but will have the opportunity to work
a hybrid schedule of in person and remote work.

Responsibilities

  • Manages projects and works with
    partner programs, internal service providers, and other internal and external stakeholders to effectively develop, launch, and maintain
    their courses and programs.
  • Serves as primary point of contact for campus programs in assigned program portfolio
  • Works with
    partnership programs and UCL service teams to ensure customer satisfaction by communicating issues and questions with project courses and
    guiding stakeholders to quick, accurate solutions; provides appropriate follow-through
  • Assists in setting and achieving goals
    related to the partnership alongside UCL Directors and Associate Directors
  • Collects, Analyzes, and shares resulting completion data,
    trends and recommendations with stakeholders 
  • Gathers, tracks, updates, audits and organizes UCL partner contact data in our
    customer relationship management system (Salesforce).
  • Thinks creatively and systematically to help improve operational processes.
    Recommends, drives, and implements process improvements that support scalability and learner and partner growth.
  • Participates in
    University-wide committees to establish customer service standards and administrative plans and policies

This job description
is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of
employees assigned to the job.

Work Environment and Level of Frequency typically
required

Nearly Continuously: Office environment.

Physical Requirements and Level
of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening,
talking.

Often: Repetitive hand motion (such as typing), walking. 

Seldom: Bending, reaching
overhead.

Minimum Qualifications

Requires a Bachelor’s degree in a related area of assignment or
equivalency and 4 years of progressively more responsible project management experience. Background knowledge of assigned department’s area
of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in
planning and directing projects and processes in order to effectively manage assigned programs and to ensure the smooth operation of
department. 

Project Management Professional (PMP) Certification preferred (or obtained within 6 months of
hire).

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in
the position description.

Preferences

  • Project Management Professional (PMP) Certification

Type: Benefited Staff

Additional Information

The University of Utah values
candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving
access to higher education for historically underrepresented students.

Individuals from historically
underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon
request, reasonable accommodations in the application process will be provided to individuals with
disabilities. 

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not
discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender
identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University
does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part
106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the
application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil
Rights, or both. 

To request a reasonable accommodation for a disability or if you or someone you know has
experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office
of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity
and Affirmative Action (OEO/AA)

135 Park Building

Salt Lake City, UT 84112

801-581-8365

oeo@utah.edu

Online reports may be submitted at oeo.utah.edu

For more information: https://www.utah.edu/nondiscrimination/

To inquire about this
posting, email:
employment@utah.edu or call
801-581-2300.

The University is a participating employer with Utah Retirement Systems (“URS”).
Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement
(usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are
receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement
Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the
post-retirement rules.

This position may require the successful completion of a criminal background check
and/or drug screen.



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