Southwest employee admitted to hospital after being assaulted by female passenger

A female operations agent was “verbally and physically” assaulted by a female passenger when a flight from Dallas to La Guardia Airport in New York City was to board, Southwest told CNN in an email. The employee was transported to a local hospital and released Saturday night, according to the email. She is home and resting, the airline said.

Violent air passengers were fined more than $ 200,000 by the FAA

“Southwest Airlines maintains a zero-tolerance policy regarding any harassment or assault and fully supports our employee when cooperating with local authorities regarding this unacceptable incident,” the email said.

Southwest said the passenger was arrested by local law enforcement. CNN has contacted the Dallas Police Department for more information, but has not heard back.

The incident is one among many verbal and physical attacks on aircraft personnel that have been reported during the Covid-19 pandemic. Flight crews have reported 5,114 unruly passenger incidents since the start of 2021, according to to the Federal Aviation Administration. FAA data show that more than 70% of incidents were over masks.
Uncontrollable passenger incidents rise again, FAA data shows

The incidents have ranged from yelling to saliva and physical quarrels with the airline staff.

In May this year one Southwest Airlines passengers who allegedly beat a flight attendant was fined more than $ 26,000, the FAA said.
The Agency announced earlier this month that they had imposed a fine of 10 violent air passengers total nearly $ 250,000.

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